Privacy Policy

If you are in the United Kingdom, your personal data is processed under the UK GDPR and the Data Protection Act 2018. If you are in the European Economic Area (EEA), your personal data is processed under the EU GDPR.

Personal data is any information relating to a natural person which can identify them either directly or indirectly. Avansera processes your personal data because you use our services and / or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

• Personal identification information (Name, email address, phone number, etc.)
• Address details
• Location data
• Bank account number
• Other personal data that the customer actively provides, for example but not limited to in correspondence or by telephone.

You are responsible for the accuracy of the personal data you have provided and for informing Avansera of any changes.

You directly provide Avansera with most of the data we collect. We collect and process data when you:

• Register online or request any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Voluntarily provide personal data actively for example but not limited to via email or telephone.
• Pay an invoice.

Avansera collects your data for the following reasons:

• Delivery of Services
• Process payment and draft our invoices
• Sending email correspondence and /or advertising brochures
• To call or e-mail you if this is necessary to the performance of Services
• Informing you about changes to our services or products
• If we are legally obliged to do so, such as the data that we need for our tax return
• Sending our newsletter and/or advertising leaflet
• Website analytics

When we process your payment, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Under the UK GDPR and the EU GDPR, we must have a lawful basis for each purpose for which we process personal data. The bases we rely on are set out below:

• Performance of a contract — providing the services you have requested, and processing payments and invoices.
• Legitimate interests — responding to enquiries, contacting you about changes to our services, and improving our website.
• Consent — sending newsletters and marketing communications, and placing optional analytics cookies. You may withdraw your consent at any time.
• Legal obligation — retaining records required for tax, accounting, or other legal requirements.

Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Avansera wants to ensure that you are fully informed of all your data protection rights. You have the right to the following rights with respect to your personal data:

• Right of access – You have the right to request copies of your personal data.
• Right to rectification – You have the right to request correction of information that you believe is incorrect or incomplete.
• Right to erasure – You have the right to request erasure of your personal data, subject to certain conditions.
• Right to restrict processing – You have the right to request restriction of the processing of your personal data, subject to certain conditions.
• Right to object to processing – You have the right to object to the processing of your personal data, subject to certain conditions.
• Right to data portability – You have the right to request that the data we have collected be transferred to another organisation, or directly to you, subject to certain conditions.

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request without undue delay and in any event within one month of receiving it, as required by the UK GDPR and the EU GDPR.

You have the right to lodge a complaint with a supervisory authority about how we process your personal data.

If you are in the United Kingdom: you may complain to the Information Commissioner's Office (ICO): https://ico.org.uk/

If you are in the European Economic Area (EEA): you may complain to the supervisory authority in the country where you live or work. A list of EEA supervisory authorities is available from the European Data Protection Board: https://edpb.europa.eu/about-edpb/about-edpb/members_en